Can I check the status of my orders ?
Can I cancel my order once it's been placed ?
So long as your order has not yet been despatched, orders can be cancelled by emailing Customer Services quoting your Email Address and Order Number.
Note: orders cannot be cancelled once they have been despatched.
Is it safe to shop online on this site with my credit card ?
Yes - when you place your order, you are connected to our secure server and any information you send us is encrypted while it's being transferred.
Do you deliver outside mainland uk ?
Yes - we will deliver to anywhere, but our Next Working Day and 3-5 Day Delivery Options are only available in mainland UK. Deliveries to Northern Ireland, Eire, and the rest of earth attract charges that depend on the final destination. for more details, contact
What is your returns policy ?
Once I receive a delivery, can I return it ?
What if i have a customer service problem ?
What if I have a customer service problem ? In the first instance please email Customer Services, with your order number or invoice number. Please state clearly the problem or query. A Customer Care Assistant will respond quickly (normally within 20 minutes) during working hours.
Problems are normally resolved quicker by Email, however if you would like to use the telephone then the number may be found here.
What if i have a technical problem ?
If you have a technical problem with any product that you have purchased from us, in the please email us your invoice number with as much detail as possible about the fault.
We always try to respond to customers during working hours and responses typically take less than 2 hours. Technical Support can be emailed at Technical.
What is your address ?
You may also write in. Our Address may be found here.